Privacy Policy

This website is operated by OPER BURG GARS GmbH (OBG). Protecting your privacy when using our website https://operburggars.at is especially important to us. Therefore, we would like to provide you with detailed information below regarding the processing of personal data.

  1. General Information

OBG has implemented appropriate organisational and technical security measures to protect your data against loss, manipulation, and unauthorised access. All related precautions are continuously updated.
This Privacy Policy applies solely to https://operburggars.at and its associated subdomains. Websites that linked are from this site that are controlled and operated by third parties are not subject to these provisions.

  1. Personal Data

“Personal data” refers to any information relating to an identified or identifiable natural person. This includes, among other things: name, telephone number, email address, postal address, and all master data provided when creating a customer account. We distinguish between mandatory fields, required for registration, and optional information. Mandatory fields are always marked accordingly.

For every order placed with personal identification (by telephone, email, or online), the order data is collected and stored to process the purchase. We require your correct name and address. Your email address is needed to confirm the order and to communicate with you. OBG will not store these data longer than necessary to fulfil contractual or legal obligations and to defend against potential liability claims.

Your data is treated confidentially and used solely internally and for contacting customers. OBG collects, processes, and uses the personal data you provide only when a legal basis in accordance with the GDPR exists, and in compliance with current data protection and civil law provisions.

  1. Categories of Data

For the purpose of contractual processing and providing information, we store the following categories of personal data: title, academic title, first name, last name, postal addresses, phone numbers, email addresses, reservations, purchases, IP addresses, and numbers required for the execution of electronic payment transactions. Photos, videos, and other digital recordings created during performances may be used for publicity work by OPER BURG GARS.

The data you provide is necessary for fulfilling the contract and for pre-contractual measures. Without this data, we cannot conclude the contract. Without contact information, we cannot inform you in case of cancellations or changes to performances. Credit card and other payment information are not stored by us, as external financial service providers are used for this purpose.

  1. Categories of Recipients

In the course of data processing, data may be transmitted to the following categories of recipients:

  • Data processors (e.g., payment processors, ticketing platforms, postal partners, etc.)
  • Public authorities
  • Legal representatives
  1. Legal Bases

We process your personal data to fulfil the orders you place with us, that is, for contract performance (Art. 6(1)(b) GDPR), and on the basis of legitimate interests (Art. 6(1)(f) GDPR).

For marketing purposes, data is processed based on legitimate interest (Art. 6(1)(f) GDPR) and/or your consent (Art. 6(1)(a) GDPR). You have the right to object to such processing.

Sending notifications (e.g., newsletters) by email is based on your consent. Consent may be withdrawn at any time (e.g., office@operburggars.at, +43 2985 33000). After withdrawal, your data will no longer be used for marketing purposes.

Cookies are used based on the user’s consent according to Art. 6(1)(a) GDPR. Consent is granted by clicking a button on the website and may be withdrawn through changes in the browser configuration.

Photos, videos, and other digital recordings are processed either under Art. 6(1)(f) GDPR or Art. 6(1)(a) GDPR. A right to object exists; in the case of Art. 6(1)(f), a balancing of interests will be carried out. For processing based on Art. 6(1)(a), the data will not be used for future processing after withdrawal.

It is not possible to remove images from already-printed materials.

  1. Purposes of Data Processing

In the course of our activities, data is processed for the following purposes:

  • Contract fulfilment and pre-contractual measures (ticket sales via our own system and through service providers)
  • Marketing activities (newsletters, postal and digital advertising mailings)
    • Newsletter distribution: Through our newsletter, we regularly inform subscribers about our program and current offers. To register, a valid email address and first and last name are required. These data are used exclusively for sending the newsletter and are not passed on to third parties. Additional information provided is voluntary. You may unsubscribe at any time via the unsubscribe link or in writing (letter or email).
  • Photos, videos, and digital recordings for publicity purposes
  • Customer relationship management (CRM) and statistics
  1. Storage Duration

The storage duration of personal data depends on the legal basis. If processing is based on consent, data is retained until withdrawal, but no longer than ten years. For existing customer and business relationships, data is retained for the duration of the relationship. If statutory retention periods exist or data is required for legal proceedings, storage may continue beyond this period.

  1. Rights of Data Subjects
  • Right of access (Art. 15 GDPR): You may request information about the personal data stored about you. For this purpose, you may contact us at the following address: office@operburggars.at.
  • Right to rectification (Art. 16 GDPR): You may request the correction of inaccurate data concerning you.
  • Right to object and right to erasure (Art. 17 & Art. 21 GDPR): Objections and erasure requests will be assessed individually in accordance with the GDPR.
  • Right to restriction of processing (Art. 18 GDPR)
  • Right to data portability (Art. 20 GDPR)
  1. Cookies

OBG website(s) use cookies to make the services more user-friendly, effective, and secure. A “cookie” is a small text file stored by our web server in the cookie folder of the browser on the user’s device. This allows our website to recognise users when connecting again.

We use functional cookies to ensure the use of essential services (e.g., ticket booking) and the performance of the website. Targeted cookies are used for web analytics to continuously improve our online offerings. Your IP address is anonymized in this process. The main purpose of a cookie is to recognize visitors to the website.

OBG uses two types of cookies:

  • Session cookies: These are temporary cookies that remain in the cookie file of the user’s browser until leaving our website and are automatically deleted at the end of your visit.
  • Persistent cookies: To improve user-friendliness, these cookies remain stored on your device and allow the browser to recognize you on your next visit.

Browser settings can be adjusted to allow cookie notifications, allow cookies only in individual cases, block cookies, or delete them upon closing the browser. Deactivating cookies may restrict OBG website(s) functionality.

  1. Web Analytics

Our website uses the web analysis service Google Analytics (https://www.google.com/intl/en/analytics/), a service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Cookies are used to analyse user behaviour on our online platform, enabling us to continuously optimise our web offerings. addresses are anonymised. Data collected is generally transmitted to and stored on a Google server in the USA. Further information: https://support.google.com/analytics/answer/6004245.

Additionally, the web analysis service Matomo (www.matomo.org) by InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand, may be used. Data collected is processed on our servers and not shared with third parties. You have the option to prevent the use of cookies through your browser settings (e.g., Microsoft Edge, Mozilla Firefox, Safari, etc.). However, this may result in some features of the website not being fully accessible. If users disable tracking in their browser, such visits cannot be counted.

  1. Server Log Files

To optimise performance, user-friendliness, and the provision of information on OBG website(s), the website provider automatically collects and stores information transmitted by the browser in server log files, including IP address, browser and language settings, operating system, referrer URL, ISP, date and time. These data are not combined with other personal data. OBG reserves the right to review this data retrospectively if specific indications of unlawful use arise.

  1. Social Media

OBG uses platforms including Facebook, Instagram, YouTube, TikTok, Vimeo, SoundCloud, Twitter, LinkedIn, and Google+.

Embedded YouTube videos on our website are provided through Google Inc. When a video is played, data is transmitted to YouTube and, if logged in, associated with your profile. Details can be found in YouTube’s privacy policy: https://policies.google.com/privacy.

We provide links to OBG profiles on various platforms, such as Facebook, Instagram, Google+, etc., in the footer of our website and newsletters. By clicking, you are redirected to the respective platform.

Data protection queries must be directed to the respective platform provider.

  1. Data Security

We protect personal data through organisational and technical measures against unauthorised, unlawful, or accidental access, processing, loss, misuse, and manipulation. Data submitted through web forms and the webshop is encrypted.

Despite our efforts to maintain a consistently high standard of diligence, it cannot be excluded that information made available by OBG over the Internet may be accessed and used by third parties. Please note that OBG therefore cannot assume any liability for the disclosure of information due to errors in data transmission outside its own area of responsibility and/or unauthorized access by third parties (e.g., hacking of email accounts or telephones).

  1. Updates & Notifications

To ensure correct communication, please inform us of changes to your personal data (especially email or postal address).

If you believe that the processing of your personal data by OBG violates applicable data protection laws or that your rights have been infringed, please notify us immediately. The protection of your data is of utmost importance to OBG, and we are always available for questions or instructions.

Any changes to this Privacy Policy will be published here with an updated version date.

For questions regarding your personal data, please contact:

Oper Burg Gars GmbH

Hauptplatz 80

3571 Gars am Kamp

+43 2985/33000

office@operburggars.at

Status as of January 13, 2026